Thank you for contact us. A new realm of all-inclusive luxury awaits you. No one will answer my question. Their names are Elia, Ana and Lauri along with the manager Samuel. We are very happy to know that we were able to exceed your high expectations and that you were pleased with the delicious food in our restaurants, our facilities, services but also by the excellent service provided by our professional team members who make sure you had an amazing stay with us. ... take a golf cart to sunrise line A (it’s more crowded), ... breakfast food and I couldn’t get enough time in the, ... prepared by Chef Yolanda that was outstanding served by the wonderful, From the minute we walked into the lobby, we were waited on hand and foot. We asked for a building close to the Unique Day Club (adults only pool) and the lobby where most of the restaurants and activities are located. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The all-inclusive experience at The Grand at Moon Palace Cancun means only one standard for wines, beers and spirits, and that’s top shelf. Prices are calculated as of 22/03/2021 based on a check-in date of 04/04/2021. Both kid´s and adult´s rooms are superior deluxe, each stocked with magical goodies. Anything we needed she was there for us. There’s a Zen calm that will come over you while soaking in a view of The Grand’s serene emerald garden from your private balcony. The Grand and Moon Palace in general are known for their wonderful service. The Grand at Moon Palace is a family-friendly all-inclusive resort in Cancun, Mexico. Also available on request are. 0. Answer 1 of 8: Going to the Moon Palace in 12 days and requested the grand Moon area for the newer rooms. Imagine elegance to the hilt, days brimming with promise, the melding of luxury, technology and convenience, alluring magical nights, and having your every craving satisfied. This category is only available in the Nizuc section of Moon Palace Cancun. As per your concerns: 42-inch Smart televisions come with premium cable channels. All swim up rooms are on the north side of the buildings and share a common pool. We, a family of 5, spent 1 week at the Grand for spring break. Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun, We had a great time at The Grand in Cancun, We had a terrific week staying at The Grand Moon Palace. Max Occupancy: 4 guests, including children ages 4 -17, this room offers 1 king or 2 double beds, double whirlpool tub, top-shelf liquor dispenser and many other over-the-top Moon Palace amenities. Experience a whole new realm of luxury by treating yourself to a day pass at The Grand at Moon Palace. You can really tell, right from the start, that the employees at Palace love their company and their jobs…. 2. I recently had the opportunity to visit The Grand at the Moon Palace in Cancun and had an amazing time. All of our stately suites feature double whirlpool tubs, 24-hour room service, world-class spirits, and unlimited local and long distance calls to the continental U.S., a complimentary bottle of wine to greet you upon arrival, aromatherapy, and nightly turndown service. Max Occupancy: 4 guests. The Grand is the most exclusive of all three: Grand guests can visit Nizuic and Sunrise but not the other way … This smartly decorated and innovatively designed suite can host up to 4 guests, including children ages 4 -17. If you get a room in #93 or #89 and your room faces north and is closest to the Presidential suites- you may be able to see the pool- but would have to be on 2nd or 3rd floor. Room rates include meals and beverages at onsite restaurants and bars. Pinch yourself, it’s real, it’s The Grand At Moon Palace Cancun. Is the water park fully operational? This is the version of our website addressed to speakers of English in the United States. The rooms were fantastic, we had a family. Adults. 1. Best regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. They went above and beyond in their cleaning and sanitization procedures almost to the point of being over the top. Does the hotel provide cots for kids? Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun, Adults Only and Adult Friendly Resorts Cancun, Cancun Adults Only and Adult Friendly Hotels, Hotels near Riviera Cancun Golf & Resorts, Hotels near Mera Lounge Terminal 4 (nacional), Hotels near (PCM) Playa Del Carmen Airport, I am having a TERRIBLE time getting ANYONE on the phone regarding a reservation that has been messed up/mishandled. We are mentioning a few people who gave us superb, beyond the call, service. Adults. We remain at your service and we will be delighted on having you back very soon for another extraordinary vacation. The staff is so attentive and there are so many fun things for the kids to do! Moon Palace Jamaica Resort is located a five minutes away from Downtown Ocho Rios, so you have the choice of enjoying the relaxing and convenient confines of the resort or going on an adventure of your own in the city. Adults, we have your dream room covered. Here’s poetry for the eyes. This homely headquarters has treats for everyone. The Grand at Moon Palaceis the more luxury-minded section of the property. VIEW MORE. In den Zimmern stehen 42-Zoll Smart-TVs mit Premium-Kabelempfang zur Verfügung. Here, you’re literally swimming in luxury. If you’re too lazy to make it to the pool, you can hop into your personal double whirlpool. We spent an entire week relaxing, eating, drinking and swimming. Nizuic and Sunrise guests can take a shuttle between both sides to enjoy everything on offer. You must have JavaScript enabled to use this form. Another option for a pleasant stay in a luxury room is our Superior Deluxe Garden View Suite, overlooking Moon Palace Cancun’s lush and tranquil gardens.Max Occupancy: 4 guests, including children ages 4 -17, this beautiful room boasts a private balcony, daily-refreshed mini bar and many more upscale amenities.. Adults. Beds feature premium bedding. Es gibt wenige Resorts in der unmittelbaren Umgebung, die das Anwesen exklusiver wirken lassen, und der lange weiße Sandstrand ist wunderschön. Thank you for contact us. Nizuic offers a laid-back atmosphere geared toward families with young children, while the bustling Sunrise appeals to adults and teens. When we first arrived, we were treated like stars. Response from social media Palace Resorts, Dueño at The Grand At Moon Palace Responded 5 days ago Dear 294neilk; At The Grand at Moon Palace we strive to provide an incredible experience that goes beyond the expected, we regret to learn that you’ve experienced a misunderstanding with the information provided and that the benefits of the membership did not meet your expectations. 76,875-square-foot Awe-Spa®, featuring more than 60 spa suites, a hydrotherapy circuit, plunge pools, and steam and sauna rooms I have been a Palace member since 2006 and have stayed at most of their properties. Please read & understand our Terms & Conditions and Privacy Notice. GRAND SWIM-UP SUITE. The staff go out of their way to make you happy and keep you happy. The Grand at Moon Palace a fantastic family resort in Cancun. We are glad that your overall experience was really positive where you were able to enjoy many aspects of our property and our service. The 1,316-room Grand at Moon Palace is a luxury, family-friendly all-inclusive property set along the coast a 12-minute drive from Cancun's airport. I was right up to the desk and checked in quickly. It has an impressive 1, 316 rooms. SUPERIOR DELUXE GARDEN VIEW. Best Regards, Hello Zack P; Dive into your private pool, steps away from your bed, or just bask in comfort and technology. They put us in building 88, Dear Dkcfly1; Thank you for choosing The Grand at Moon Palace. All four of them went above and beyond to take care of my 8 year old who has celiac. Most of the pools are all along the beach front. We are considering a king, If a guest tested positive while there, what are the quarantine accommodations like? Swim up rooms at Moon Grand are in buildings #87, 89, 93 & 94. Ample features consist of nine pools with adults' only options, a beautiful beachfront, and tons of kid-friendly amenities ranging from a state-of-the-art kids' club with bumper cars and neon mini-golf to a water park. We remain at your service and we hope to have the opportunity to host you again in the future in order to create another wonderful experience. Every detail is incredible. Dear JarodM; Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. Traveled with my daughter to celebrate her college graduation. The difference between Moon Palace and Grand Moon Palace is two-fold. I want to thank the amazing waitresses at Jade. The Grand at Moon Palace - All Inclusive besitzt 1304 klimatisierte Zimmer mit folgender Ausstattung: MP3-Dockingstationen und Minibars mit kostenlosen Artikeln. It is motivating to read that our team provides excellent service and that they took care of you during your stay. 42-inch Smart televisions come with premium cable channels. Welcome to The Grand at Moon Palace Cancun, a luxurious gem overlooking the exquisite Caribbean, where the conveniences of home, a fusion of chic elegant design, smart technology and sheer extravagance await your arrival. 1 infant (ages 0-3) allowed to stay in the same room with 4 guests. Dear Warmvacalover, Thank you for your wonderful review and for choosing The Grand at Moon Palace. Best Regards, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. Book The Grand At Moon Palace, Cancun on Tripadvisor: See 10,527 traveler reviews, 8,540 candid photos, and great deals for The Grand At Moon Palace, ranked #2 of … Check-in. Thinking of booking the Grand Family Deluxe Suite at The Grand at Moon Palace Cancun? 2. more. The AAA Four Diamond Award Moon Palace Resort in Cancun, Mexico, is split into three properties: Grand Palace, Nizuic and Sunrise with a combined total of 2,404 guest rooms. MOON PALACE JAMAICA. Guests of the Swim-Up Suite will also soak up posh amenities including Smart TV with YouTube; world-class spirits, daily refreshed mini bar, 24-hour room service, and aromatherapy, along with many other complimentary luxuries. *Rates subject to change at any time. 0. The Grand at Moon Palace Cancún; Check-in. Our Diamond Concierge Irais was outstanding. Thank you for contact us. Guests who have tested positive will be accommodated in a designated COVID area of the resort in a standard (run of house), Hello wh827; Guests at The Grand can use facilities across all three properties, but Moon Palace (which is divided into two sections called Sunrise and Nizuc) guests would have to buy a day pass to use The Grand facilities. Hello Odyssey17814771213; Dive right into a peerless pool from your room, or dive into floor to ceiling opulence staying indoors. 1 infant (ages 0-3) allowed to stay in the same room with 4 guests. My. 1.- Yes, our Waterpark is fully open. Buildings 88, 89, 90 and 93 are our favorites. 2. See 10,529 traveller reviews, 8,540 candid photos, and great deals for The Grand At Moon Palace, ranked #3 of 251 hotels in Cancun and rated 5 of 5 at Tripadvisor. Response from social media Palace Resorts, Dueño at The Grand At Moon Palace. Max Occupancy: 6 guests, including children ages 4 -17, 1 infant (ages 0 - 3) allowed to stay in the same room with 6 guests. We were lucky enough to have a, Dear LuckytoTravel11; It has been a pleasure to have you with us and pamper you with the service that The Grand at Moon Palace is known to provide. Room. Children. Thank you for contact us. One, among many, parts worth noting is the kids club! VIEW MORE I cannot get access to the, 1. We appreciate the kind mentions of our team members who will be personally recognized for their impeccable customer service and dedication. Rooms open to furnished balconies. PASS. ... the infrequent service between the Grand and Sunrise hotels. VIEW MORE. Both kid´s and adult´s rooms are superior deluxe, each stocked with magical goodies. 1. It seemed she worked 24/7. 1 infant (ages 0 - 3) allowed to stay in the same room with 6 guests I cannot book spa appointments We look forward to a future opportunity to welcome you back to our resort. Be sure to check out our guides to The Grand At Moon Palace Cancun Review All-Inclusive Family-Friendly Resort and Trip Report The Grand Moon Palace Cancun All-Inclusive Family Resort. GRAND FAMILY DELUXE. Dear Shirinak; We appreciate the time you took to share your comments with us. The, Lock in the lowest price from these sites, ... keep you happy. Beds feature premium bedding. Join us on our 360 video VR virtual reality walkthrough tour in room 86-218 at The Grand at Moon Palace Cancun Resort. Grand at Moon Palace, just 15 minutes from the Cancun airport. Thank you for your recommendation and we look forward to welcoming you back soon. This hotel is absolutely amazing. The Grand at Moon Palace Cancún; Check-in. There are two rooms with a connecting door. 1. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. The Grand at Moon Palace Cancun experience sizzles with non-motorized water sports options. First off, I can truly say the cost was worth it. Cordially, Cesar Fallardi Operations Director The Grand at Moon Palace Cancun. Adult-2 + Children-0 + BOOK NOW. GRAND FAMILY DELUXE. Nizuic offers a laid-back atmosphere geared toward families with young children, while the bustling Sunrise appeals to adults and teens. More rooms requires an additional booking. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Sample signature cocktails and mouthwatering martinis crafted by expert mixologists, or savor your favorite classic sip. They even specially ordered gluten free pasta with sauce from Tavola for him. Set in Cancún in the Quintana Roo Region, 25 km from La Isla Shopping Mall, The Grand at Moon Palace All Inclusive boasts an outdoor pool and year-round outdoor pool. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Max Occupancy: 4 guests, including children ages 4 -17, this room offers 1 king or 2 double beds, double whirlpool tub, top-shelf liquor dispenser and many other over-the-top Moon Palace amenities. 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