In response to the COVID-19 pandemic, we've made changes to our operations and procedures to better support the well-being and comfort of our Employees and Customers – and we’ll continue to evaluate our policies and procedures as we learn more. In a letter to the president, the airline expressed their “deep concern” about making tests mandatory, as hospitalizations decrease and vaccinations rise. All travelers must show proof of a negative molecular test for COVID-19 that was taken within 72 hours prior to arrival. Blog Updated March 15, 2021, 6:00 pm CT. Dear Southwest Airlines . Travelers would line up in a single-file row at the gate and board the plane (in numerical order) in groups of 30. At Southwest Airlines, we believe in championing causes that matter most and ensuring our investments mirror the diverse communities we serve. In response to the COVID-19 pandemic, we've made changes to our operations and procedures to better support the well-being and comfort of our Employees and Customers—and we’ll continue to evaluate our policies and procedures as we learn more. If travelers arrive without the required documentation, they will need to take a rapid antigen COVID-19 test that will be provided at the airport. Find the latest information on COVID-19 testing and quarantine requirements for travel. Get ready for your trip to New York with Southwest Airlines. Southwest Airlines Community. You can read Southwest's COVID-19 policy on their website. In June 2020, Southwest made a $500,000 donation to two longtime partners: the National Urban League and 100 Black Men of America. It has $4 billion in cash reserve and $2 billion in a revolving credit line. Southwest Airlines was a standout for most of the coronavirus pandemic as it was one of the few airlines blocking seats to promote social distancing. Now, Southwest Airlines boards in groups of 10 people at a time. Before the coronavirus pandemic, Southwest boarded by groups A 1 to 30, followed by A 31 to 60; B 1 to 30, B 31 to 60; all the way through the C groups. Southwest Vacations is aware that government mandates have resulted in restrictions on travel in some destinations due to the ongoing coronavirus (COVID-19) outbreak. Among the top four U.S. carriers, Southwest is the only one with a net cash balance of $2.2 billion. Southwest Airlines is the third airline to publicly decry a proposed plan to require pre-flight COVID-19 testing for domestic flights. We’re excited to share an update on how this donation continues to support the great work of 100 Black Men of America. A Southwest Airlines flyer will be allowed to his lawsuit seeking a refund of his airfare, after it was cancelled due to the COVID-19 pandemic. When you travel with Southwest Airlines, we have your well-being in mind. Southwest Airlines is joining the growing chorus of carriers asking the White House […] My experience with this situation I am about to tell you has been nothing but frustrating as a dedicated Southwest Customer for many years. I am writing to you today to request that all my travel funds are returned to my credit card for my recent flights which needed to be canceled due to pandemic of COVID-19. On March 29, 2021, a judge for the U.S. District Court for the Eastern District of Pennsylvania denied a motion by the Dallas-based carrier to dismiss the suit, allowing it to begin moving towards trial. Southwest was among the airlines who limited the number of seats for sale to promote social distancing onboard. Unfortunately, many of the restrictions will result in flight and hotel cancellations, and we sincerely regret any inconvenience created by the travel disruptions. Southwest Airlines (NYSE: LUV) is better prepared than American Airlines for the COVID-19 crisis. 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