We think we will get one more battery in the future because wintertime has less sun, but all we have to do is purchase the battery and the sol-ark team will walk the installer through getting it set up to their existing product. Enphase offered a legacy inverter updgrade I could not refuse which allowed me to add a Sol-Ark 8K eight battery backup system. One local company actually knew what the product was and focused on it as a main product. Really appreciate you taking the time to share your positive experience with potential Sol-Ark customers. Sol-Ark engineers taught be so much via YouTube, manuals, emails, and calls. We called Sol-Arc technicians a couple of times during installation to get great technical advise promptly. @RBC44 I am one of the veteran owners here at Sol-Ark and I am really surprised and horrified at this review. Sol-ark excellence started before I purchased the 12K. With any new product people have doubts and they don't want to jump in head first. Being a DIY customer this really helps customers have confidence in our support for people who want to install their own systems. ", "Self install inverter and panels worked awesome", "Price and Technology align for upgraded system. The user interface is extremely intuitive, making it easy for a homeowner to manage a complex system of grid, solar, batteries, generator, even sending power back to the main panel when a critical load sub panel is used. What a mistake that was! Feel free to call our support, you're missing out on some cool guys who love to help. This is a superior product and its made in the USA. We chose to add those features via software upgrades rather than focusing on hardware. Response from Sol-Ark (Portable Solar LLC), "SolArk - Simple for a homeowner - complexity if needed", "Sol-Ark 12K - Excellent design and performance", "Sol-Ark 12K EMP Hardened - "Combat Tested! This should not be a consumer beware type issue. I recently retired and with more time at home the wife and I thought about the reliability of the grid in our area. I have been using that system for several years now and have been quite happy with it. The bottom line is that the system more than met expectations.JJ HaydenCovington, GA. I finally decided to zero my home and ordered 2 x 12K systems to run the entire home (easier because we have gas for heat, dryer, W/H, stove top). All our customers are loving them as well. It takes the whole team to make me look good. Really appreciate your confidence in Sol-Ark as a company and our products. The Sol-Ark 8K solar generator has cut our energy costs in half and their customer support is outstanding. Love, your little monsters; Rewatching the Rugrats Passover episode for the first time since I was a 90s kid I have had my 12K for about 6 months now and it has worked flawlessly. So you are right there needs to be more training. There is so much I could say. Sol-Ark is most helpful, and can walk you through your questions from on phone to your actual site problems. Product Recall: TAHWALHI - Outboard Bridle Rope - 581347, 580445 and 580488, ⚠ An important message for our BCF Community on COVID-19 ⚠, Our website uses cookies to improve your experience. (EMP Hardened, because as a Ham, I know what our Sun can do.). We will keep improving our products and bring more affordable solutions to market in the coming years. )Quick switchover means computers don’t get wonky with grid power burps.I used Load side A/C coupling of 7.75K max Solar. The monitoring app has also been great, I can see my daily production and current loads etc. I learned about the Sol-Ark 12K product and placed an order for one. I can add a generator and have the inverter control it also if I want. Now, every camp trip starts with a tent or swag, but what else will make your trip comfortable? This is the first year we have gone to the distribution model and actually hired sales people. I'm very pleased. I have no experience with commercial systems but I have no doubt that they excel in that area as well. My experience with sol-ark has been a tremendous blessing . This company has rare qualities always available to answer questions and are passionate about what they do. Two years ago when I was building my solar power system, the Sol-Ark was not available, so I ended up buying one of the hybrid inverters from China. Our experience with them has been A+. Hopefully we are making up for that disappointment. Thank you so much for sharing. I was directed to Lowe's to get the required fuse and installed with Dylan's patient and expert direction. My friend asked for my help and this time I took the my time and did a significant amount of research and helped him select a cost and energy efficient system. Appreciate the cooperation with Sol-Ark and taking good care of our mutual customers. This on Labor Day Sunday ! looks like they have everything. HALT testing - If you know anything about this testing it basically means it is a rock solid product. Several years later Sol-Ark came out with a more powerful system. As you know we listen to the people using the Sol-Ark and try to deliver at an affordable price. Thank you Joe! You're a great customer and part of the Sol-Ark family! This gives you more time to enjoy the power your making from the Sun! I haven't had to contact Sol-Ark directly, but I've gotten great support from Alt-E, my local distributor. Professional, pleasant, helpful, knowledgeable. I haven't setup WiFi or the mobile app, as I don't have cable internet. Certifications - UL, NEC, Military, etc. Their tech support is superb and very helpful. The system ran flawlessly. Licensed electrician, NABCEP PV installer, 10yr solar industry veteran here. 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